RETURNS & EXCHANGES FAQ

DO YOU ACCEPT RETURNS?

All sales are final. We do not accept returns due to change of mind, incorrect sizing, or fit preferences.

Please review the product description and Size Chart carefully before placing your order.

If you receive an incorrect item due to an error on our end, please contact us within 14 days of the delivery date shown by the carrier so we can make it right.

Items must be unworn, unwashed, undamaged, free of stains and odors, and in their original condition to be eligible for an approved exchange or store credit.

DO YOU OFFER REFUNDS?

We do not offer refunds.

If there was an error with your order and your request is approved, we may provide an exchange or store credit, depending on the circumstances and product availability.

CAN I EXCHANGE MY ITEM FOR A DIFFERENT SIZE?

We do not offer exchanges for different sizes or fit preferences. Please refer to the Size Guide provided on each product page before ordering.

Exchanges are only offered when an incorrect item was sent due to an error on our end and the item meets the eligibility requirements above.

WHAT IF I RECEIVED THE WRONG ITEM?

Please email info@shopalyseonline.co within 14 days of delivery with:

• Your name
• Order number
• A brief description of the issue
• Photos of the item you received

Your request will be reviewed and be provided with next steps.

FINAL SALE ITEMS

Sale, discounted, and promotional items are final sale and are not eligible for return, exchange, or store credit.